Thursday, November 14, 2019

Product Support Engineer Jobs at Fenix International

Job Title:  Product Support Engineer

Employer: Fenix International

Job Location: Kampala

Job Expiry Date: 22nd November 2019

Develop, test, and iterate support tools and processes across Fenix markets
Investigate and diagnose novel support issues and implement response plans
Support new markets by training new team members and assisting with issues that arise
Analyze data and conduct investigations to inform new support tool development (ticketing, call center systems, etc.)
Work cross functionally with the QA, product, and software teams to improve processes and prepare for new product and market launches
Assist the Quality Assurance team with ongoing investigations and new issue escalation
Audit and refine processes for all field teams to improve their work output and better provide an exceptional customer experience
Document and report support issues to facilitate continuous improvement

Job Requirements
The applicant for the Fenix International Product Support Engineer job must hold a BS or greater in technical field
Two years of experience working with consumer electronics, software, or other technical support
Experience with data analytics and hardware troubleshooting
Understanding of testing methods and goals for product and accessory testing
Ability to analyze problems, identify root causes and provide efficient solutions
Excellent communication and documentation skills in English
Experience with SQL or other data-querying tools
Fluency in French
Experience in hardware root-cause analysis
Basic knowledge of programming (Javascript, Python)
Passion for low-cost design for products used in the developing world

How to Apply:
Please Apply Online 

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