Thursday, October 24, 2019

Credit Assistant Job Vacancies at Microfinance Support Centre Limited (MSC)

Job Title:    Credit Assistant (4)

Employer: Microfinance Support Centre Limited (MSC)

Job Location: Kampala

Job Expiry Date: 31st October 2019

Duties
Welcoming all incoming customers
Ensures quality customer service by having product knowledge of all the institution developments /products
To assist in providing guidance to clients through the credit application process in accordance with the required standards, support them to apply sound practices in their institutions and also in resolving customer issues related of eligibility for MSC products and services
Review of customer complaints daily and ensuring they have been resolved or escalated within the stipulated days.
Check the safety, ambience, cleanliness, accessibility and timeliness; of the banking hall and all customer facing staff.
Handles and responds to queries and telephone calls.
Maintaining the attendance register
To participate in the process of identifying good potential clients for possible funding and partnership.
To manage the front desk and coordinate the requirements of a good and secure office environment for all staff in the Zones/department while ensuring proper records management in accordance with the Records Management System.
To conduct desk reviews on client loan file applications and advise the team accordingly
To participate in the process of loan recovery at the zonal office by sorting out due cheques for the month, depositing cheques for the day, calling clients whose cheques are due.
To assist in supervising clients to abide by the agreed loan terms in the contract specifically through signing of loan documents, collecting reports and follow up on utilization reports.
Opening up new customer accounts in the system, ensuring all information is complete and accurate
To enter payment vouchers in the system and any other accounting data in accordance with the Financial Management manual.
To update and maintain records of key zonal contacts and clients to facilitate appropriate liaison, marketing and networking. Also to assist in producing timely information and data for the staff in the department/zone.
To schedule and organize appointments, meetings including (Zonal Loans Committee) as well as organize travels and briefing materials for company staff and maintain a schedule of activities.
Raising the request orders for the purchase of goods and services for the Zone

Job Requirements
The applicant must hold a degree preferably in a business-related degree with 4 years working experience in credit delivery process, Logistics/administration and customer centric environment.
Ability to build relationships and relate well with others to facilitate accomplishment of work targets.
Ability to understand and work in a customer centric environment.
Ability to communicate well orally and in writing in a polite and courteous manner.
Ability to work in a fast-paced environment.
Ability to demonstrate high levels of integrity & confidentiality

How to Apply:
If you believe you have the necessary skills and experience, please send an application and attach a detailed CV, copies of academic and professional certificates indicate your postal address, a daytime telephone contact and names of three referees to the Executive Director using the address below. The applications in properly sealed envelopes should be hand delivered to the address given below clearly stating the job title applied for on the top right corner.

Address to:

The Executive Director,
The Microfinance Support Centre Limited,
Plot 46 Windsor Crescent Avenue Kololo,
P.O. Box 33711, Kampala. Uganda

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